Terms and Conditions
Rite Way Medical offers and supplies Medical equipment’s and Medical components, Rite Way Medical is committed to maintain accurate information on the website. Information about the products on the website may contain any inaccurate information, incomplete, inaccurate, and unreliable, due to human error and we continuously make effort to make the information correct and up to date. Rite Way Medical reserves the right to change the price or information on the website without prior notice. Images listed on the website may be representational the actual product may vary.
Rite Way Medical expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. Rite Way Medical doesn’t affect the terms of product manufacturer’s warranty.
Under no circumstances, including, but not limited to, negligence, human error, intentional misuses or otherwise shall the Corporation be held legally responsible for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of income, profit and/or data, loss of or damage to person or property and claims of third parties resulting from the use, or the inability to use, the materials on the Website, even if Corporation and/or its representatives have been advised of the likelihood of such damages. The courts of the State of Florida shall maintain jurisdiction over all disputes arising out of transactions taking place on the Website.
Rite Way Medical are protected by copyright as a collective work and/or compilation, pursuant to U.S. and Puerto Rico copyright laws, international conventions, and other copyright laws. Company names, logos, and trademarks may not be used by you in any manner without the prior written consent of Company
Note to buyers : In case of large orders of $200 or more may be held for further review as payment is authorized, completed and verified by the customer’s credit card issuer. In some circumstances where billing address and/or shipping address is different, then in those cases additional information will be required to verify the validity of order and to protect fraud or abuse of credit or debit card holder.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
Privacy and Policy
Rite Way Medical maintains the privacy of its customers; we do not share any kind of confidential information to anyone not belonging to Rite Way Medical Team. Rite Way Medical does not share a customer’s health and personal information in any circumstance. All information collected through website, phone or by any medium is kept confidential.
If you have opted for receiving marketing emails, SMS, and calls, you may receive promotional mails from Rite Way Medical, if you want to opt out of Rite Way Medical marketing emails you can unsubscribe from our emails by clicking on unsubscribe on the bottom of the email.
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal identifying information, but they do enable us to personalize our home page for you and allow us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from doing so. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
Authorized Rite Way Medical representative may call you or get in touch with you regarding the fund solicitation/account resolution, sales, or product deliveries etc.
What is the return policy?
Products that are not what you expected them to be will be returned or exchanged. We will exchange or refund any products that are in their original condition and packaging with the correct reciept within 7 days of its purchase, Products may be returned to RiteWay Medical via mail or store. The customer is repsobsible to ship the package back. To return a product, sign into your RiteWay Medical account, or call us to recieve a RMA # for your product. You can only request a RMA # within 7 days ofNo returns will happen without our authorization.
What is the return policy for damaged products?
If the product is damaged when it arrives, please contact us within 7 days of the delivery, and we will replace it and pay the shipping costs.
How can I ship back a product that I do not want?
to ship the package back. To return a product, sign into your RiteWay Medical account, or call us to receive a RMA Number for your product. We will only give a RMA Number within 7 days of receiving the product. All orders must have a RMA Number when returned. The returned orders without a RMA Number can’t be identified, and refunds may not be applied.
When will I be refunded for my return?
We will refund all the money by the original form of payment used for the purchase. If the product is returned through mail, we will refund the money, except for the shipping fees once we have received the product in new condition.
Do you have a restocking fee?
Yes, a 25% stocking fee is applied to all returns.
What products are non-returnable?
Our non-returnable products include incontinence items, hospital and adjustable beds, mattresses and support surfaces, sheets, pillows, hygiene items, personal protective equipments (PPE), bath products, wound care products, power patient Lifts & stand-up lifts, slings by Drive Medical, custom wheelchairs, Geri-Chairs, Handcycles, Socks, Hose, Ramps, Respiratory items, Wheelchair Cushions and Backs, Spenco Sandals, refurbished items, and diagnostic testing supplies.
What is the Cancellation Policy ?
At Riteway Medical, we believe in providing absolute customer satisfaction and pleasant shopping experience. Most of the items are processed for shipment through our system within few minutes of placing the order. You can cancel your order before the product has been processed for shipment. Once the shipment is processed for departure, returns and refunds will be applicable according to Riteway Medical return policies.
If you wish to cancel your order kindly contact our Customer Service department at 813-333-0363 or email us. Any product that you canceled may be subject to a cancellation fee of 5% of total amount. The refund on canceled orders will be credited back to the original method of payment mode. Coupons or any special offer applied on the order will not be credited back. Riteway Medical reserves the right to cancel any order. The orders can’t be changed or modified once processed for shipment.