FREQUENTLY ASKED QUESTIONS

RiteWay Medical is a women owned small business. We have affordable prices, fast & friendly customer service, a broad range of quality products, and we respect privacy.

Use the Search Bar in the top of the website and app to find the product you or looking for. You can also try shopping by product category or by brand. If you still cannot find your product, please call us at (813) 333-0363 or email sales@ritewaymed.com

Add the product(s) to the cart, checkout, and follow the directions listed on the website, or call/email us.

You can place the order by calling our helpline (813) 333-0363. Our customer service representative asks for required details and would place an order on behalf. You can make the payments offline or we can send you a weblink to make payments by Credit Card/Debit Card.

No, we do not accept any insurance.

We accept all major debit, credit cards and PayPal.

If you live in the states of Ohio, Pennsylvania, New York, West Virginia or Kentucky, you will be charged sales tax. By law, we are required to collect sales tax on any item purchased from any state that we have a physical location in.

We usually send Coupon codes to our customers via email, and you can get the coupon code on mobile app, You can apply the coupon code during placing the order via app, phone, or email.

You can only modify your order before it has been shipped. Once your order has been shipped, we are unable to make any changes to it.
However, you have two options:

1) Cancel your current order and place a new one with the correct details.
2) Place an additional order for any items you may have missed.

We can update your shipping address within 12 hours of placing your order. Simply reach out to us within that time and we will take care of it right away.
📞 Call us: +1 813 333 0363
📧 Email us: Sales@ritewaymed.com
However, if your order has already been shipped, we are unable to change the delivery address. In that case, you will need to cancel your current order and place a new one with the correct shipping address.
We recommend double checking your shipping address before completing your purchase to avoid any inconvenience

Unfortunately, we do not offer same day delivery at this time. Once your order is placed, our standard delivery timeline is 2 to 5 working days.

Yes, a restocking fee applies to all returned orders. If you have placed an order and no longer need it, a 25% restocking fee will be charged on the total order value upon return.

If you would like to return an order, please send us an email within 5 working days of receiving your order. Any return requests made after 5 working days will not be accepted.