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FREQUENTLY ASKED QUESTIONS
Ordering Information
Why RiteWay Medical?
RiteWay Medical is a women owned small business. We have affordable prices, fast & friendly customer service, a broad range of quality products, and we respect privacy.
I am having trouble finding a product, what should I do next?
Use the Search Bar in the top of the website and app to find the product you or looking for. You can also try shopping by product category or by brand. If you still cannot find your product, please call us at (813) 333-0363 or email sales@ritewaymed.com
I found the product that I want, how do I place my order?
Add the product(s) to the cart, checkout, and follow the directions listed on the website, or call/email us.
Can I place the order by calling the customer care service?
You can place the order by calling our helpline (813) 333-0363. Our customer service representative asks for required details and would place an order on behalf. You can make the payments offline or we can send you a weblink to make payments by Credit Card/Debit Card.
Do you accept insurance or can you bill my insurance company for medical supplies?
No, we do not accept any insurance.
Payment Information
What forms of payment do you accept?
We accept all major debit, credit cards and PayPal.
Will my order be charged sales tax?
If you live in the states of Ohio, Pennsylvania, New York, West Virginia or Kentucky, you will be charged sales tax. By law, we are required to collect sales tax on any item purchased from any state that we have a physical location in.
Where can I get a coupon code? How do I apply this to my order?
We usually send Coupon codes to our customers via email, and you can get the coupon code on mobile app, You can apply the coupon code during placing the order via app, phone, or email.
